Return & Refund Policy
Effective Date:17th may 2025
At MV Shop, we strive to provide our customers with the highest quality groceries and food products through a seamless and reliable online shopping experience. Due to the nature of our offerings, our Return & Refund Policy has been structured to prioritize food safety, hygiene, and customer satisfaction.
1. Returns for Perishable Goods
Perishable food items, including but not limited to fresh produce, dairy, frozen foods, meat, and baked goods, are not eligible for return due to strict food safety and handling guidelines.
If a perishable item is delivered in damaged, spoiled, or otherwise unacceptable condition, customers must notify us within 24 hours of delivery. To report an issue, please email:
Include the following:
- Your order number
- A brief description of the issue
- Photographic evidence of the item(s) in question
After review, a full refund, replacement, or store credit may be issued at our discretion.
2. Returns for Non-Perishable Goods
Non-perishable items may be eligible for return provided the following conditions are met:
- The return request is submitted within 3 days of delivery
- Items are unused, unopened, and in their original sealed packaging
- A valid proof of purchase is provided
All returns must be authorized in advance by our customer support team. Return shipping costs are the responsibility of the customer unless the item was received in error or defective. Upon receipt and inspection of the returned goods, approved refunds will be processed within 7 business days.
3. Substitutions
In the event of product unavailability, MV Shop may offer equivalent substitutions of equal or greater value. If you are not satisfied with a substituted product, please contact us within 24 hours of receipt. Refunds or credits for substituted items will be considered on a case-by-case basis.
4. Refund Method
Refunds, once approved, will be issued to the original method of payment or as store credit, based on the customer’s preference. Processing timelines may vary depending on your payment provider.
MV Shop reserves the right to amend this policy at any time without prior notice. Use of our platform and services constitutes agreement to the terms set forth above